Frequently Asked Questions
Ages and Eligibility What ages are the courses for?
Typically ages 7–16, with clear age ranges on each course page. We also assess readiness based on attention span and comfort with reading.
Beginner Friendly Do I need prior experience?
No. We offer beginner-friendly paths in Scratch, Python, and JavaScript. Placement suggestions ensure the right starting point.
Course Length How long are sessions?
Most courses run 6–24 hours total, with weekly live sessions. Practice tasks between sessions support steady progress.
Refunds What is your refund policy?
Full refund before the second session. for full details.
Support How do I contact support?
Use our or email . We typically respond within one business day.
Online Safety How do you ensure safety?
All sessions are moderated. We use child-friendly platforms and enforce strict community guidelines to protect learners.
Pricing Are there discounts?
Yes—sibling and early-bird discounts are available on select courses. Ask support for current offers.
Requirements What equipment is required?
A computer with camera/mic and stable internet. Chromebooks work for Scratch and web projects; Python may need a desktop/laptop.